FAQs

Smart FAQ – Blueblom.co.uk

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom.

How long does delivery take?

Estimated delivery time is 4 to 10 business days (excluding weekends and holidays). Exact delivery time will be confirmed at checkout.

How long does it take to process my order?

Orders are processed within 1-3 business days (Monday to Friday). Orders placed before 5:00 PM (GMT, London time) will be processed the same day.

Do you offer international shipping?

At this time, we only ship within the United Kingdom, but we are working on expanding our shipping network soon.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.

What if my order is delayed?

While we aim to meet delivery times, unexpected delays can occur. Please contact our customer service team if you experience a delay.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it for a full refund or exchange under the following conditions:

The item must be unworn, unwashed, unused, and in original packaging.
A receipt or proof of purchase is required.

How do I initiate a return?

Contact Customer Service: Email us at support@blueblom.uk with your order number and reason for return.
Receive Return Instructions: Our team will provide a return authorization and instructions.
Package the Item: Securely pack the item with all original accessories, labels, and documentation.
Print Shipping Label: We will provide a prepaid return shipping label.
Ship Your Package: Drop it off at the nearest courier location as per the instructions.

Is there a cost for returns?

No! We offer free returns, including cases of customer remorse.

How long does it take to receive my refund?

Refunds are processed within 10 days after we receive and inspect your return.

What should I do if I haven’t received my refund?

Double-check your bank account.
Contact your credit card issuer (as processing times may vary).
Reach out to your bank for more details.
If you still haven’t received it, email us at support@blueblom.uk.

What if I receive a defective or damaged item?

If your item is damaged or defective, please contact us immediately and provide a video or photo proof so we can resolve the issue quickly.

Exchanges

Can I exchange an item?

Yes! Defective items will be replaced with an identical item of the same size.

How do I request an exchange?

Follow the return process, and indicate that you would like an exchange instead of a refund.

Payments & Pricing

Which currency do you use?

All prices are displayed in GBP (£).

Do your prices include customs duties?

Yes! All product prices include customs duties, so there are no extra charges upon delivery.